- Customers who have never been in the store before and don’t really care anything about Trader Joe’s but just needed a bottle of water or a banana
- Putting eggs on the bottom of the bag isn’t necessarily a mistake, but people generally have stronger feelings on the topic than they do about their preferred brand of toothpaste, so be ready for it.
- If you’re going to get replacement eggs, make sure they aren’t also broken before you bring them back, cause, like that’s the whole deal.
- Yes, we sell chocolate. Glad I could help.
- No one’s ever heard of this kind of apple before, but it has its own produce code that actually works, which means it was in the computer before we even knew it existed…whoa. Glen said it’s pretty good.
- My scanner area is special to me and it is fragile. Please put your basket on the special basket shelf. THIS IS ALL I’VE GOT! RESPECT MY SPACE!
- When your children help me they aren’t helping. I’m happy to pretend and enable then to have a fun time at the store, but if they drop a bottle of pasta sauce then I will stand and watch you clean it up on your knees before I check you out.
- If I’m not clocked in yet, and customers are asking me questions that require some investigation, but if I help them then I will be late clocking in, plus not getting paid for working, but if I tell them I can’t help them then I’ll probably get in trouble, right? Whew. Where to start with the rage?
- Signs: The Pretty vs. Informative vs. Speed vs. If They Want a Sign They Can Make Their Own Damn Sign Debate
- Only two people in the store know the truth about why we sell three different types of pizza dough, and they’re not talking.
- The new guy: what’s his deal?
- How to get out of helping a customer if you really actually are in the middle of something important and can’t help them. Or if you really have to pee.
- Fives are legal tender. It’s not your fault they only left home with a fifty and only bought an apple. If you give them nine fives they have to take them. It’s the law. If you don’t open the drawer very wide then they probably can’t see you have tens.
- Yes, I dropped the onion. Did anyone see me pick it up? I should have a clear conscience. It’s an onion. You don’t eat the outside parts. Does everyone think like this?
- Is the truck here? Is the truck coming? It’s late again! What the hell! Why is the truck always late! How hard is it to drive an hour on the interstate! Where do they get these drivers! Is it the warehouse’s fault? Aaaaaaa! Everyone but me is stupid!!!!
- The beautiful ultra-fit couple who refuse to engage in friendly chit chat and are only buying boring stuff: I bet they are unhappy and their friends talk behind their backs.
- Have you tried that thing before? Yeah, it’s good isn’t it? Yeah.
- Just because you are old does not mean it is okay for you to block the store exit. Also, doors have worked the same way since rock tombs. And they work the exact same way in Estonia too. So move over or get out. We’re through with your weird psychological game.
Category Archives: General Malaise
Planned Technology Updates, Part 3
Card Reader
- Ability to control device by pushing really hard near the desired button, or repeatedly stabbing with pen
- Voice recognition to identify frustration and time out transactions sooner
- Ability to not request cash back when requesting cash back
Bathrooms
- Upgrading to high durability paper product dispensers, able to withstand 97% of urgency.
Staging Areas
- New Premium Priority staging areas to be added to the end of each aisle to fast track stocking of preferred sections.
Flat Carts
- Improved ramming power
- Folding stabilizers for safer sitting/lounging
WiFi
- Boosters installed to amplify free WiFi access from neighboring businesses.
Paper Bags
- As a cost cutting measure, glue to be used only on seams.
Coffee Grinders
- Removal of part that keeps some of the ground coffee from coming out until you try to clean it.
Sticker Removal Tool
- Addition of argon laser sight for precision sticker removal jobs.
COVID Notification System
- Underground gossip network working reasonably well to identify those involved. No updates at this time.
Receipt Printer
- Case to be changed to clear plastic making it possible to see when the paper is getting low.
- “Paper” light will now fluctuate colors to indicate cashier’s mood. Mood will be determined by advanced algorithm analyzing mistyped SKU frequency, pressure sensor data, specifications of multiple items with a single scan versus multiple redundant scans, unconsummated use of the Flip Chart, and a bell sensor. Unless customized by management team, light will default to lavender. Sensors to be recalibrated quarterly.
Captain Feelings
“Captain Feelings” would be an excellent name for a reality show that takes place on a yacht owned by an empathic philanthropist who guides lusty passengers on a journey through a sea of shallow emotions, eventually ending up in Cancun. While this is pretty far removed from most people’s experience with captains, some Crew suspect that the Captain of their store may, in fact, be capable of emotional responses. Although limited, there are reports substantiated by independent witnesses where a Captain has been seen to smile. There have even been isolated reports of Captains jump starting a crew member’s car, which could possibly indicate some underlying capacity for empathy. However, in general, the feeling most commonly observed with Captains is anger, followed closely by disappointment. Occasionally a Captain will make efforts to counter their reputation of being a hollow mechanization of greedy corporate zealotry, by utilizing their mouth movement abilities to send semi-plausible friendliness sounds toward various Crew. However, this is often confusing to their targets, since the Crew had long assumed that the Captain was a supernatural being, unable to directly communicate with sub-beings, and primarily specializing in requisitioning fixture repairs, or in rare instances concrete work. Perhaps due to the language differences between the two species, Captains’ efforts to express feelings are often bewildering to the Crew. A Crew member may initially assume that they are in trouble, and the Captain will have spoken several sentences before the paralyzed Crew realizes that they are being thanked for making a bale. While Crew members very much appreciate knowing that the Captain is concerned for their wellbeing, and appreciates their work, having this directly communicated to them is unnerving.
Top 10 Reasons for Getting in Trouble
- Changing Shares icon to photo of Cher
- Involvement in disappearance of store mascot
- Fortress of banana boxes
- Impersonating hard worker
- Selling copies of baler key on eBay
- Illegible signature on manifest
- Tolerance/Intolerance (Mates only)
- Incorrect rendering of number nine on signs (Art Team only)
- Kale possession with intent
- NCNS
Difficult Customer Conversations, Part 2
Situation: Shopping cart left outside corral in parking lot.
Talking points: Nobody is near, so nobody can hear you. Try mumbling under your breath. Assert that this kind of bullshit never happens in Canada. Then reflect on the fact that this kind of bullshit happens constantly as a part of daily shopping life in many parts of the country, and people seem to deal with it just fine. Consider your privilege. That said, enjoy a little time to yourself as you calm down. Have a smoke or whatever. Just chill, man.
Situation: Shopping cart left at register after purchase while customer walks away.
Talking points: If you have already given notice and it is your last day working at the store, you should yell after them as they walk away, “Oh, that’s fine I’ll take your cart out of the store since you are too lazy and stupid to know that our Cart Vaporizer is broken and it doesn’t just disappear when you leave it behind! That is 100% not a problem!” If it is NOT your last day, then make eye contact with a coworker instead, and send silent telepathic hate vibrations for them to empathize with.
Situation: Customer searching for product recommended by friend.
Talking points: What type of thing is it? Is it crunchy? What color is it? Do you have a photo? Can you start a video call with your friend? Ask manager if you can take a lengthy break to slowly meander through the store showing customer’s friend every organic product until they remember they got it at Costco. When they gush thanks for all your help, stare them in the eyes for a full second of silence. Do not blink. Tell them it was no trouble at all, and you were happy to help them out. It is important to never blink. They may reply in some way. Keep staring, not blinking. Do not move. Keep your unblinking stare focused on them. Imagine they are a Hobbit and you are the eye of Sauron, never blinking, always projecting hate. Continue until they walk out of sight.
Situation: Customer lets you know that several limes on shelf are bad.
Talking point: Thank them for the incredibly vague information, making it clear that they have been extremely helpful. No further action needed. The morning crew will find the limes if they are bad. They do that, right? The morning crew looks for those things? Consider adding a huddle note.
Next up: Date codes
Requests Denied
- Communal bongos in break room
- Charity fundraising event where people bid on items to be crushed in baler
- TEDx Talk with QIL engineer discussing decisions to not support close matches or thesaurus technology, which would sure be nice when searching for Kunefe or Hot Chocolate
- Customer pajama night
- Close one aisle in order to host armadillo races (Texas only)
- Freshen up those date stickers instead of pulling from shelf
- Assign time to research what used to be in this building before the store, because what are those weird marks on the floor
- Next Saturday off, to participate in your wedding which you’ve known about for six months of course, but you just forgot to request the day off, and Vernon was going to cover for you but now he’s backed out
- Also, the two following weeks, for your honeymoon
Workplace Fears, Part 1
Fear of Love
Finding love is a cathartic release from the drudgery of everyday life. However, if you are in management, love can be risky. Love with a coworker or subordinate, should it bloom into a flowering relationship shrub, will likely mean that you get relocated to another store. This is a valid fear, poised to unleash an onslaught of inconvenience and internal debate. Your best bet is to keep your relationship secret from HR, but even more importantly, make sure that the object of your affection is completely unaware of your love. If you need to have sex, fine, but do it with the lights out and don’t sleep over. Avoid being trapped in The Box with each other.
Fear of Cheese
As with all fears possibly involving fungus, this is indisputably semi-rational. This fear can be paralyzing, so you should practice being near cheese to build up a semi-tolerance to the semi-danger that it presents. Wedges are so acutely angular that they could hardly roll toward you even if they tried, and sliced cheese is for all effects and purposes completely inert. A lot of the round cheeses are pretty soft, and even if you get hit in the head with a Babybel you probably won’t need any medical attention beyond what is available in the first aid kit. Customers will overwhelm you by asking for varieties you’ve never even heard of. They’ve been to Madagascar and eaten peppered lemur cheese: both the kind made from the milk of the Peppered Lemur, and also the kind of cheese made from regular lemur milk that has pepper added to it. So while cheese is mostly harmless, it is also semi-terrifying. Avoid that part of the store.
Fear of Polenta
75% of the time, your fear of polenta is 99.9% valid. At best it is benign. At worst, it can tear families apart and ignite civil war. That never actually happens, but theoretically it’s possible if the store was in a really bad neighborhood or something. Make sure customers know what they’re getting into.
Fear of Gladiolus
Originally created over a thousand years ago by grafting a palm tree to an iris, these were intended to be used as melee weapons. So sturdy that they cannot wilt or break, and yet still technically maintaining the distinction of being flowers, the gladiolus is neither as strong as a palm frond, nor as pretty as an iris. You really have no reason to fear it. You should fear the people buying it though. If you’re bored, ask them about their relationships with their grandparents. Hoo boy, you’re in for a ride!
Fear of Stacking
Cracker boxes. Stacked up. Two layers? THREE layers? You’re starting to sweat. And what if it’s Joe Joe’s cookies, in the boxes specially designed to defy physics and lean the wrong way no matter which end they’re on or which way they’re facing? Sheer terror. Stack as little as possible. Touch as little as possible. GO BACKS! SEND THEM BACK! They don’t all need to go up! Turn! Run away! To minimize the risk of nightmares tonight, have a cup of Well Rested Herbal Tea when it’s over.
Reasons to Clean
- You discovered that plastic industry lied, things don’t always bounce.
- Are new hire, hoping to win them over.
- Dropped phone in hummus.
- You had to do some troubleshooting in the bathroom.
- Decision simplified per updated schedule.
- Ironically, soap spill isn’t going to clean itself.
- When everything is dirty, selective cleaning can be a tool for creative expression.
- It’s your gap year.
- Table sticky from cleaning residue.
- Keeping hands damp so they won’t dry out and crack.
- Trash can is outside. Weather fine.
- Have been imprisoned by evil step sisters.
- Ran out of paper plates.
- Llama was angry.
- Mop smell is now pants smell, must prevent it becoming car seat smell.
- Someone complained about pumpkin mold juice.
- It’s that, or face DFN.
- Your mother doesn’t work here.
- They’re watching you.
- Really people!? That’s fucking disgusting!
- The guy didn’t need a cart, did need 13 tubs of yogurt.
- Need a fork.
- Never give microscopic terrors a moment’s rest.
- Scanner’s unblinking red eye has glaucoma.
- You are a customer who believes that the one thing you saw fall on floor is the only thing that has been on floor.
- Sub-par chicken packaging
- Need to scratch face.
- Although the pandemic has been over for ten years, and you swore you’d never clean again, you were not expecting to ever move out of this apartment.
Identifying Unique Workers
- Is their box cutter orange?
- Were they a maverick who flouted corporate strictures by giving Crew Member Discounts to ex-Crew and getting fired?
- Do they care about green potatoes?
- Do they call their parole officer from the break room?
- Have they won their lifelong battle with poor penmanship, and are now able to competently create temp signs?
- Do they know what fell behind the wet produce fixture?
- Do they viciously guard a particular empty milk crate?
- Do they clean the break room while on break?
- Are they technically the Captain?
- Are they willing to do any task without complaining?
Reasons Management May Be Wrong
- They admit to being not wrong.
- Failure to appreciate your sidestacking expertise.
- Disagreement about setting time limit a customer can be in the bathroom.
- Constantly not firing the wrong people.
- Prevailing attitude that many not-fine things are actually fine.
- Liking the unlikeable.
- Post-It® Note consumption policy too heavy handed.
- After what they said about Taco Bell tacos?
- Look, a new mousepad isn’t going to break the bank.
- No one will even know we are on the roof if the store is closed.
- Because their boss is also wrong.
- It’s Canadian money. We can’t legally use it anyway!
- The people must be told about polenta.
- Curious office directed spoils
- They are from the uncanny valley.
- They get defensive when you suggest that date codes are bullshit. Progresses to physical altercation when you suggest all olive oils taste the same regardless of origin.
- They are a privileged white male, or maybe not, but still.
- Not your fault that customer had no sense of humor.
- Graffiti tells the truth.
- They don’t have all the facts, such as the fact that they are an idiot.
- You don’t have all the facts, which is their fault.
- How are you supposed to know what Spotify will play next? And besides, it wasn’t even that loud.
- They’re “running a business.”