Category Archives: General Malaise

How Are We Jamming?

  • All day long, yo
  • In the break room with Peony Blossom Foaming Hand Soap
  • On reg, but only occasional mild jamming
  • Quietly, in the back room
  • God dammit! by getting Chicken Tikka Masala on our shirt
  • We are not Jamming at all. We are listening to the country music station, which is a major non-Jamming bummer.
  • Step aside, and let me show you.

Should You Take a Retail Job or Join the Army?

Benefits of Both Retail Work and Army Enlistment

  • Opportunities for advancement
  • Have strangers tritely refer to you as a hero
  • Learn how to remain calm while someone is yelling at you
  • No pressure to possess or express personal opinions
  • Subtle passive aggression tolerated
  • Free name tags
  • Safety training
  • Work under cover of darkness

Advantages of Joining the Army

  • Leaders are more experienced than you are
  • Solve problems with mortars
  • Subsidized uniforms
  • Lifetime discounts at stores nationwide
  • Performance based on measurable performance
  • Free healthcare
  • Chance to use cool terms like “mission critical” and “rendezvous”
  • Weekends off
  • Safety training taken seriously

Advantages of Working Retail

  • Malfunctioning equipment probably won’t kill you
  • Can theoretically negotiate pay when taking job
  • Relaxed haircut guidelines
  • Multiple lunch options
  • Motivational posters in break room
  • Music while you work
  • Salary not limited by that of US President
  • Theoretically possible annual bonus
  • Can quit if things get too bad

The Plan So Far

  1. Alarm. Coffee. Toast with toothpaste on it. Soak shirt in deodorant the night before.
  2. Leave house early to allow time to buy lunch before shift.
  3. Emergency stop at gas station to buy dinosaur juice.
  4. Arrive at work. Stare transfixed at swirling masses of customers, like excited seagulls at the beach.
  5. Pause to regroup. Clock in.
  6. A couple bags of 2-pound tortilla chips won’t fit on shelf, but too few to go back. Momentary confusion. Decisively take a facing away from Restaurant Style. Restaurant Style can fight to win back its territory when its case arrives. Sucks to arrive late. Sucks to suck.
  7. Unexpectedly discover store now has dragon fruit! You are selling dragon fruit to people! You are helping people buy dragon fruit! Wow, that’s cool. You wonder what it looks like INSIDE, but it’s kind of expensive. Ask customer to come back and let you know what it was like.
  8. Sell 23 of the 99% Fat Free Burritos to a customer, which has never happened before. After lackluster probing, customer reveals they are his favorite and he can’t get them anywhere else.
  9. Lunch. Glad you bought it before lunch, but sad you forgot to buy a drink.
  10. Sad walk to the Dayforce gallows to clock in.
  11. Start mental list of what you should buy at the end of the night. Beer? Probably. Better put it in The Box to chill now. You can pay later.
  12. Overhear Crew in back room complaining about 2-pound tortilla chips being stuffed on shelf and they can’t put up the Restaurant Style. Schadenfreude.
  13. So much garlic, and all of it from Gilroy, California. Imagine how that town smells.
  14. Customer attempts to tip you, but you graciously decline, but they leave a dollar on the counter and walk away. You are essentially powerless to stop their generosity, but also are unsure what to do with the dollar now.
  15. Store succumbs to the night.
  16. Mark off dozens of bread loaves that are perfectly fine but have stickers on them with bad numbers. Or no stickers, so nobody can ascertain whether they are good to sell.
  17. Buy a couple things. Sour Swimmers are going to make Netflix even better.
  18. Go home. Turn on Netflix. Realize you forgot beer you put in The Box.
  19. Several seconds of feeling bad in complementary ways.
  20. Lose fight with sleep beast.
  21. Wake up 2 hours later and remember the huge 99% Fat Free Burritos purchase. Text someone about it. Hopefully their phone is on silent mode.
  22. Receive immediate reply. They couldn’t sleep.
  23. Unrealistic adventures behind jittery eyes.
  24. Call from work asking if you are coming in today.
  25. Shit.

Experiencing Feelings at Work

Understanding other people’s emotions can be frustrating, but understanding your own emotional responses can be even more trying. Take this quick self-assessment to build awareness of your automatic responses.

Situation: Customer is angry.
You feel:
A.
Angry in the same way as the customer
B. Angry in a different way
C. Honestly, really really good
D. Sad, but unsympathetic, that anyone could care so much about brioche

Situation: Out of twenties and tens, need to make $77 in change
You feel:
A.
Foolish for not checking drawer when you signed on
B. Foolish for coming back from lunch
C. Foolish for coming to work today
D. An unrepentant rage as you methodically count out fifteen fives and forty nickels

Situation: You somehow cut finger on Sharpie marker
You feel:
A.
Confused, but appreciative of the double irony
B. Angry because…goddammit is NOTHING safe to touch?
C. Pleased that now you have something to talk about at lunch
D. Irritated that the cut wasn’t bad enough to warrant a trip to urgent care

Situation: Customer asks for fork
You feel:
A.
Indignant, it is you who should be offering the fork
B. Suspicious, because they are not buying a salad
C. Cruel, and you toss it in their bag so they cannot see you gave them a spoon
D. Numb, this is what your life has become. I mean, it’s not that bad but still, numb.

Situation: Jar of Cowboy Caviar is falling off shelf
You feel:
A.
Terror as you watch if plummet inch by inch over the course of 60 seconds
B. Calm, knowing that someone else will deal with it since you’re on reg
C. Mischievous because nobody will know that you pushed it off
D. Excited to take an active part in the economy

Situation: Customer at register acting aggravated, but joking, but maybe angry
You feel:
A.
Defensive, because it sounds like maybe they are upset that we don’t sell flan, and while that does seem like something we might sell, they need to check themselves because they are not a child and you’re only going to tell them once to shut the fuck up.
B. Patient, waiting for them to roll through all possible moods until they land on one that sticks.
C. Super mellow, but in a chill way, because like, that’s their deal, you know?
D. Interested to hear how flan has shaped their life like the Colorado river has carved the Grand Canyon. This is your one chance to understand this phenomenon. Listen and absorb so that others may learn from your story. Then try to sell them the Belgian chocolate pudding, because it’s the real deal.

Situation: Captain informs you that you’re getting a raise
You feel:
A.
Elated, they really appreciate what you bring to the team
B. Relieved, having to pay for lunches will sting this much less
C. Disappointed, you wish the Captain would open up to you about their life instead of circumscribing the discussion to fiduciary considerations.
D. Curious, if your half-assed efforts got you this raise, how much more would you get if you really tried?

Situation: Mate witnesses you talking to coworker
You feel:
A.
Guilty, you know you should focus on stacking the maple syrup right
B. Scared, this is the third time this week they’ve caught you talking and you don’t know if they hate you enough to mention it in your review
C. Confident, you can do something dramatically worse to take their mind off the talking
D. Frustrated, of course they never see you when you are working on lunch!

Situation: Customer is feeling fantastic, claims it’s only a matter of DECIDING to have a good day
You feel:
A.
Seething dislike paired with wide friendly smile
B. Fear, this person is unbalanced
C. Excited, a person this privileged may be able to help you with your Plan
D. Meh, at least they appreciated you finding the broken egg

Situation: Dickhead you know from school hired
You feel:
A.
Terrified, they will turn them all against you
B. Pleased, their horribleness will draw attention away from your shortcomings
C. Schadenfreude, you can tell everyone how this person got banned from the dorms, and invite them to ask why
D. Malicious, after what they did to you, you will make sure they are cleaning up an oil spill by the end of their first day

Trader Wisdom Cookie — March 2021

…a fortune for every day of the month!

  1. Give a man a nut and he will be confused. But teach him to hate the nut, and he will crush it, possibly making some kind of interesting new butter.
  2. Wisdom may be gained at the register, but be careful, it can also be lost.
  3. Those who climb ladders will always come down, but those who are tall never do.
  4. Every section contains something that smells weird.
  5. The weekend may be busy, but you can be slow in your mind.
  6. Rice grains on the counter are a warning.
  7. They will check the breakroom. They will check the Bridge. They will check the closet. They may even check The Box. But they cannot check the bathroom. The bathroom is the perfect hiding place. But you will still get in trouble.
  8. Anger caused by observing poor driving is fleeting. But anger caused by observing poor parking will endure as long as you can see the parked car.
  9. If all the seasonal products were kept in one place how would anyone know, since it would be empty?
  10. Gluten free, kosher, vegan: but no list for products that are none of these? Products that are inaccessible to all those groups, like the Organic Caesar Salad Kit, and probable future products such as the Pulled Pork and Shishito Pepper IPA (7.6% ABV).
  11. A cookie is either round or rectangular, or it is shaped like a thing. There are no triangular cookies.
  12. Some customers buy drinks containing vinegar. There is no way to stop them. You just have to watch it happen.
  13. Even the widest aisle can be blocked by a single oblivious person.
  14. A product that sells poorly from its shelf disappoints the Section Leader. A product that sells poorly from a register display disappoints everyone.
  15. A dull blade is dangerous. A dull wit is embarrassing.
  16. We honor canned corn by celebrating its contribution to a mythic corporate identity, yet fresh corn on the cob receives no such fanfare. A cultural reckoning is long overdue.
  17. Sometimes an unhappy customer can be bribed into happiness. Rarely can they be bribed to leave.
  18. A stack of wine is a temptation for a customer, or gravity, to try one.
  19. The secret tahini location may never be found.
  20. Popular Orange-Looking Easy Non-Taco Alternative
  21. Mules cannot make honey. And bees cannot make mule eggs.
  22. Your flat of diced tomatoes is not a trip hazard if you are with it. Always be with your diced tomatoes. Never leave them.
  23. The emergency exit screams when opened, like a child who doesn’t get what it wants. The emergency exit needs to take a timeout to think about how it’s acting.
  24. Secret taco recipe: Instead of using taco ingredients from other stores, use taco ingredients from Trader Joe’s…BAM! Tacos from Trader Joe’s on Instagram!
  25. Try to remember the last time you heard Huey Lewis and the News outside of the store?
  26. Nobody said the Joe Life was going to be easy, but also, nobody ever calls it that either.
  27. Some people are sad that they missed the one week when Candy Cane Joe Joe’s were available. That is because they believe in temporal existence.
  28. If a customer claims to be having a fantastic day, it’s okay to stop talking to them.
  29. If you find flowers underneath all the groceries in the cart, this customer may have undiagnosed dopamine issues. Avoid initiating discussions about neural architecture or Pai Gow Poker.
  30. Standard protocol for ringing up a cart that a child is sitting in, covered by groceries, should involve giving the child a shot of No Joke Ginger to drink. But unfortunately it does not.
  31. If your grandmother says she’s sending you $10 for your birthday, but when you open the card there’s no money inside, you probably won’t say anything because she’s your grandmother. But if your warehouse says they are sending you ten cases of Triple Ginger Cookies, but when you open the palette there’s no cookies inside, then you’re definitely going to say something because that’s hundreds of dollars and what are you supposed to put on the display now! Way More Chocolate Chips Cookies? Those were a zero ship too. Bastards.

Workplace Fears, Part 3

Fear of Unbalanced Palettes
Only suckers cut the shrink wrap off a listing palette. If you see it leaning because a flotilla of Sour Scandinavian Swimmers cases is crushing a regretful box of Quinoa Black Bean chips like an exhausted lover slumped over a bored third date, be careful. Just like date night, you are right to be cautious. Just as lust escalated the evening from burgers to bed, your passion to cut can lead to even greater calamity. Don’t rush things, but also don’t run away. This fucked up palette may be the perfect remedy to a boring night. Be patient! Start slow. Little cuts. Tease away the wrapper little by little, pulling out the treasure it hides. The palette calls the shots; don’t go faster than it is comfortable with. When you’re done, go into the bathroom and text your friend, lying about how exciting it was.

Fear of Zamboni Inertia
The thing you call a “Zamboni” isn’t really a Zamboni, but it is surprisingly cumbersome. Speeding through the store can be fun, but due to its inertia it can be unexpectedly difficult to maneuver. Remember, you do not need to fear the Zamboni’s poor cornering if you don’t bother to turn. Ramming into fixtures and customers can be a rewarding way to break things, provoke lawsuits, and end your career at the store without the hassle of needing to craft a letter of resignation. To get the most out of your experience, try glancing off objects to maintain momentum until you are ready for the final crescendo of ramming a wine display while customers scream in terror and your crewmates cheer you on.

Fear of Having to Work With Carl
You work with many nice people, or at least a few that you enjoy. If you do not enjoy working with anyone, and you are not an indentured servant, then you should get a new job as soon as possible. You don’t have to update your resume in a panic during your lunch break, but maybe after you get home today. It’s important. Your health is worth more than working with a bunch of dumb stinging caterpillars who say dumb shit and act unfriendly. Let a bird eat them. You don’t need to be there to watch. But sometimes you may work with someone who is actually a nice person, but they are so nice that they seem to float above the ground, never quite understanding what is going on. They may laugh at things, but never at the right time. They may ask philosophical questions that a ten-year-old could answer in depth.  Worst of all, they will say all this stupid shit right in front of customers, not only undermining all your friendly banter, but turning it into actual insults somehow. And you can’t do anything! You are helpless to stop them from not only ruining the customer’s fun, but also your fun. And there is not enough fun. Please, dear God, everything is not fun enough in life, please do not let me have to work with Carl!

Fear of The Armed Forces
You didn’t really have a plan, but your parents were going to make you move out. It was looking like you’d need to join the Army, if they’d take you, but you wanted to reduce the amount of getting yelled at in your life. The possibility was approaching terrifyingly fast, and if the Army wouldn’t take you then you’ve have to go into the Navy. That would mean being on a boat for months at a time, with the only possible escape being to jump overboard, and they’d probably just rescue you and you’d be in a lot of trouble. Yelling, trouble, lifting heavy stuff, uncomfortable shoes, live grenades: it was all incredibly anxiety provoking. The answer was to work at a grocery store, which avoided everything but the heavy lifting. Plus the food was way better. After a couple years though it may start to seem monotonous. You may get gnocchi fatigue, and find yourself longing for a job working with live grenades. So maybe don’t burn your bridge with the jarheads down at the recruiting office. Is that even possible? Won’t they take anyone willing to open their door? Anyway, play it cool okay? You never know when you may change your mind.

Minimum Requirements

So you want to succeed at Trader Joe’s? You’ll need to have these minimum requirements.

…to get hired at Trader Joe’s:

  • Willingness to work days and times previously enjoyed unproductively with friends
  • A knack for tactfully discussing super weirdo products without coming right out and saying that they sound disgusting
  • Inside connections


…to work a register:

  • World-class ability to ascertain how people are doing today
  • Comfortable with policy of non-interference when customer knocks 20 chocolate bars off stuffed shelf
  • Basic grounding in technology framework of 30-year-old computer interfaces
  • Strong not-dropping-things skills
  • Comfortable around bells (bell will be provided)
  • Avid interest in deciding if the receipt paper needs to be replaced


…to be in charge of the line at the front door:

  • Ability to ask rudimentary questions and make simple requests, while avoiding angry onslaught of suburban hate kittens
  • Ability to use clipboard to keep track of store capacity while creating intricate doodles for the next person in charge to see
  • Willingness to count, or if unwilling, to ask another Crew member to check your count
  • Ability to proactively diffuse line revolt by explaining to the person at the front of the line that the person who just walked in was a Crew member
  • Ability to conduct cheerfully sympathetic conversations with frantic people who JUST. NEED. ONE. THING. THAT’S IT!


…to stock dry grocery:

  • Understanding of vertical can nesting principles, and simmering bitterness that glass jar science has fallen so far behind
  • Ability to unfold ladder facing the right way within two tries
  • Ability to kneel on concrete slab as if you’re about to be beheaded, while trying to force bags of almonds to stand upright in their dark and hateful cave home
  • Understanding of importance of not fucking around with stuff in glass jars because they WILL break
  • Ability to make facing look like it’s two-deep
  • Willingness to be vaguely aware that there are different kinds of wheat, like durum, and that semolina is not technically a wheat variety. No understanding of why anyone should care about these things is required.
  • Ability to differentiate canned skipjack tuna from cat food
  • Interest in opening Taco Seasoning Mix boxes without them ending up looking like a bear found them at a campsite
  • Desire to determine what type of thing tapenade is


…to clean bathroom:

  • Ability to justify cursory cleaning efforts with arguments citing importance of speed
  • A strong opinion, although fire should never be used in the cleaning process, of why fire should be used in the cleaning process
  • Curiosity to find out why the strap on the baby changing station inhibits it from closing completely
  • Ability to give preference to coverage over accuracy when spraying
  • Level III Certification for maintaining 2-roll toilet paper dispenser, including spin direction and theory of second roll importance/usage.
  • Heroic willingness to lift terrifying gossamer trash bag full of the worst filth in the store out of the can without ripping it


…to be a Mate:

  • Ability to adjust circadian rhythm as needed, like a Navy Seal
  • Pathological aversion to Ron Jon
  • Willingness to yell at another Mate over the intercom after the store closes to check your math skills
  • Deep understanding of what jokes are inappropriate, versus what jokes are hilarious when the Captain is not around
  • Ability to resist involvement in shenanigans, even during extreme temptation
  • Remember when you were a kid and you played store and you had a little pouch that you put the money in that you took from people? What would you say if I told you that you could live that dream again?
  • Huddle Aficionado, Level 2+
  • Guiding through chiding philosophy

Workplace Fears, Part 2

Fear of Leaking
You have one remaining jar of peanut butter and nowhere to hide it. You could turn it on its side on top of the other jars, but it might leak, causing a half-hour of cleaning for a future Crew member mumbling scathing curses about your laziness, intelligence, and the store’s hiring practices. But why is the peanut butter leaking? It has a lid that is sealed, and an inner seal as well. HOW IS THE OIL GETTING OUT?! And if it leaks out, doesn’t that mean that jar was bad anyway, since the seal was broken? Right? Shouldn’t we put them all on their sides to find the bad ones? There are no rational answers in this case. Be afraid. Spoil the extra jar, or hide it behind the Hair Mask in HABA. Nobody cares as long as they don’t have to clean peanut oil off of six bottles and the shelf underneath them. Speaking of HABA, same deal with the Laundry Detergent. PRO TIP: Only spaghetti should be on its side.

Fear of Yucky Chicken Juice
Are you a customer? Are you a Crew member? Are you the Captain? Are you a homeless person? Are you a research scientist investigating the Ross Ice Shelf in Antarctica? Are you a panda bear? No matter who you are, you do not like yucky chicken juice. No living creature likes yucky chicken juice. Is it because it’s yucky? Yes, but that’s just the beginning. If yucky chicken juice gets into your body, generally from licking register counters, then you could have yucky tummy issues in the middle of the night, which is one of the least most desirable times for tummy yuckiness. (The most desirable time for tummy yuckiness is when you are at a wedding out of town, and you’re in the wedding party, and you have to stand in the sun on the beach for four hours. Then, when you collapse on the sand to reveal what you had for breakfast, you can at least wash the spots off your tux in the surf.) So yes, be afraid, constantly maintain a healthy fear of yucky chicken juice. Also, wash your hands and wash stuff you’re going to put in your mouth and fry the shit out of any chicken stuff and put any leftovers right in the fridge. If you’re lazy, you can just skip all that and make plans to join Mike and Kaitlin in Bermuda.

Fear of Dry Skin
If your skin has been sanitized then you are safe. But your skin may crack and bleed, and that means you have created pipes into your body for the sickness to easily flow. This paradox is mind-numbingly overwhelming. On the one hand, it would be nice to have an isopropyl alcohol shower installed at the register, constantly raining down a soothing cascade of microbe death onto your hands and everything on the counter. But this would eventually dissolve all your skin, as well as pose a potential fire risk. So the other obvious option is to maintain the integrity of your epidermis through a combination of blind hope and fear of dry skin. You’re doing good! You already have the fear! Now just add the blind hope! Also, if you keep your hands hydrated with Midsummer Night’s Cream Hand and Body Cream then probably the sickness can’t get inside your body. It’s got TWO “creams” in its name, so that’s enough for soft hands AND a cup of coffee. (Yes, that is its name. Look at the label. But don’t put it in coffee. I am saying irresponsible things.) That’s what we keep saying over and over in our head, and it’s working pretty well, so we strongly recommend this as a diversion mantra.

Fear of Supple Slippery Skin
As soon as you put lotion on your hands, to stop the scratchy bleedy claw monster, it ALWAYS happens that you have to pick up a wine bottle. Or something else glass and slippery and nasally offensive. Dropping a thing is a humiliating big mess that needs to be cleaned up, and you have to get another of the thing for the customer if you’re on reg, plus ask another Crew to clean up your mess. So tremble, yes, you have reason to be afraid. You have no way out. You have to eventually pick up the thing, and if you drop it everyone will think you’re an idiot, but it will be okay. Nobody really gives a shit about a bottle of wine anyway, especially not some TJ Coastal Zinfandel. Listen, when your work shirt gets too dirty to clean, you were going to use it as a rag, right? Just start that process right now by wiping your soft, lotion hands on your shirt. If you’re lucky it will create a grease stain that won’t come out, and you’ll have a new yellow rag to clean your car or stove with.

Attitude Evaluation

Keeping a positive attitude is the greatest challenge facing mankind. No more so than in the grocery stores of America, where crappy attitudes can easily plunge below zero to freeze on surfaces and then need to be chiseled off using powerful adjustment tools, like whiskey, or sarcasm.

In an ideal world, lines would be…
A.
Even more ideal
B. More sexy, but not creepy
C. Unnecessary, because the ones with guns would prevail! Oh, wait, you said IDEAL? I thought you said post-apocalyptic.
D. Reserved exclusively for people who complain about lines.

What would you recommend a first-time customer start hoarding…
A.
Napkins, because they can work as either paper towels or bath tissue and there’s always tons on the shelf because nobody thinks of this.
B. Cookie Butter (both crunchy and smooth because you don’t know which you will need)
C. Reusable bags full of Chomps
D. Whatever got plussed out last night

A good way to handle crowded aisles would be…
A.
Install a crowd reduction mechanism, such as hot lava on the floor.
B. Some kind of conveyor belt system that keeps everyone moving at a steady pace and having a miserable time
C. Just give everyone an Everything But The Bagel right as they walk in so they don’t have to all swarm the grocery aisle like it’s the Hajj or something.
D. Even more aisles!

Customers confidently requesting items that don’t exist…
A.
Should be subjected to your methodically unenthusiastic assistance.
B. Cause strife in your relationship. Why do they do that? Can’t they see they are hurting both of you?
C. Are very much aware that this is the only store where somebody will at least try to help them.
D. Pay your rent, so yeah, there’s that.

The music on the store radio…
A.
Makes you feel edgy and irritable, but also productive, so it’s a lose-win
B. Is part of a psychological experiment, kind of like that Stanford prison thing, but this one is with Mates, and registers, and Phil Collins
C. Is fine. It’s FINE! THERE IS NOTHING WRONG WITH KATY PERRY!
D. Is chosen by people who do not have emotional responses to music

The parking lot is…
A.
Freedom
B. A good place to get away from the hectic excitement of the store, and feel uncomfortably hot or cold during lunch
C. A museum of red paint scuffs on car doors
D. Shared by many, owned by none.

The one strange thing on the grocery list you found…
A.
Ketchup Cubes
B. Blue Curaçao Joe Joe’s
C. Sparkling Balsamic Vinegar
D. Instant Cheese

A cut and a grumpy day can be fixed with…
A.
Good old-fashioned love and White Cheddar Corn Puffs
B. Midnight Moo applied directly to wound
C. Petty complaining about co-workers’ minor shortcomings
D. One of those huge bandages in the first aid kit and a bunch of antiseptic gel. I mean maybe not, but this is your chance to find out how big those bandages are.

The happy funny customer in your line…
A.
Could be the tipping point between a good afternoon or digging through your backpack looking for the pills left over from your root canal.
B. Deserves a free fruit leather.
C. Seems genuine. I’ve heard about these people, but I never believed the stories.
D. Is probably undercover.