Form TJ0005: Lost Help
If customer looks confused and is craning their head around clearly looking for something but claims that they are just browsing, please have them fill out this form which waives their right to ask for any assistance later. If they refuse to cooperate, write “refused to sign” at bottom. Explain to them that the store will keep this copy in their records, but if they need a copy they can request one at the Bridge during normal store hours. Make certain they understand that notary services are not included and if they need notarization then they need to arrange for one themselves.

Form SH0001: Shaw Certificate
Features the unofficial Shaw motto: “Good enough for everyday use, strong enough for family gatherings.” Keep a stack of these certificates at the register and complete one for every order with more than one bottle of Shaw. Note how many of each varietal are being purchased in the spaces provided. Only one Certificate should be issued per order, and additional notations can be made on the back. For customers purchasing a case of Shaw, point out how they can cut apart the box to make a handsome frame for the Certificate. If they would like a commemorative photo of them holding the certificate while standing in front of the Shaw stacks then ring a two-bell and request a “cork popper.”

Form MVA0001: Home Office Contact
Customer request to inform home office about a product. Indicate whether it is a discontinued product they want back, one they want us to start carrying, or an issue with a product. Customer is required to indicate the exact person at the home office who should be informed of these things. If they do not know which person is appropriate, have them browse a printout of the corporate directory so that they can choose. If they can’t decide who to choose, try recommending a mid- to senior-level Marketing person, because they seem likely to care about things like this. Make sure that they initial the box that says, “Due to a high volume of requests, responses may take up to 6 months to get answered. Any requests sent to individuals at Director level or above will be ignored.”