Situation: Customer shopping at the store for the first time.
Talking points: Ask about their experience. Get their thoughts on our products. Describe how things were so much better before we had to stop all the fun stuff, like sampling products. Since the Demo Station is closed, explain that we can’t prepare food for them in the store, but that you would be pleased to prepare a meal for them at your place, but not on the first visit because that would be inappropriate. Give them one of your Crew Contact cards and invite them to call or text 24/7. If you are willing to travel to them, let them know. Find out if they are into massage or traditional Japanese music in advance of your meeting to avoid any awkward situations.

Situation: Customer wants to see same product with different expiration date options before deciding to buy.
Talking points: You carry a marker for a reason. Use it.

Situation: Ice buildup on walls of freezers in store.
Talking points: Call regional manager to discuss abatement options and timeline. Make it clear you are willing to adjust your schedule to meet with him in person, and that you are willing to travel halfway as long as mileage is reimbursed.

Situation: Customer traveled for 25 minutes to get to this, their favorite store.
Talking points: At the end of the transaction give the customer a Diehard sticker, and if they do not yet have a Diehard Rank Card then provide them with one. Explain that when they fill it up with 10 Diehard stickers they can redeem the card for a new Diehard Rank Card, which they can also fill with stickers as they earn them. Invite the customer, at their convenience, to consider how blessed their life is.