Trader Wisdom Cookie — June 2021

…a fortune for every day of the month!

  1. No matter where the bags are hung, they won’t find them until it’s too late.
  2. Kalanchoe: the pretty little flower with the name of a vengeful Hindu warrior-god
  3. Nobody knows what a Grump Tree looks like when it’s grown up.
  4. Wine boxes: possibly available.
  5. Working today makes tomorrow better than if you worked tomorrow and not today.
  6. An abandoned steak thawing on a shelf of chips is not how things were supposed to end.
  7. Understanding the situation at the warehouse based on what they send on the truck is like trying to understand the life of an estranged friend solely based on a vacation postcard.
  8. It is worth noting that the store was open for several hours before selling out of frozen peas.
  9. Ask yourself this: If you could put a raccoon anywhere in the store, where would you put it first? Would you do it when the store was open or closed? You need to think these things through for the plan to succeed.
  10. Water on the floor could have many causes, but toothpaste on the floor is delightfully baffling.
  11. Name a place where onion skins have not been found.
  12. Playing accordion outside encourages people to come inside. Playing accordion music inside encourages customers to leave.
  13. The ratio of carts outside vs. inside the store is inversely related to how much the Crew is tired of feeling panicked.
  14. The nut mix that was seasonal, what was its exact name? QIL wants to know.
  15. The middle of a box is never an appropriate location for a bar code. Stacie, packaging designer in Monrovia: I’m looking at you.
  16. The Captain decides where to put the greeting cards. The Captain is Keeper of the Sentiments.
  17. Dear Naan, Please let us know if you are sold out before we come to the store. Thanks, The Customers
  18. If you run out of time, just skip the order.
  19. Report: Yogurt dead on floor, nobody cares.
  20. Finding where the product SHOULD BE has value, even if the product is not there.
  21. The carts are calling you, singing their ugly parking lot song
  22. Checking the computer will yield the same result.
  23. Show respect by removing your hat when discussing Everything But the Bagel seasoning.
  24. The best surprise you’ll have in the next two weeks: direct deposit
  25. Although you hate Christmas music, you would hate ukulele music much more, so be careful how you frame your criticism.
  26. A customer can easily enter the back room if the doors are not barricaded.
  27. Sexual, religious, and political comments are not appropriate at work unless you are drunk, in which case you’re already going to be fired, so go ahead and speak your mind.
  28. Integrity means admitting that you are not gluten intolerant.
  29. Speak the truth about the Ginger + Lemon Sparkling Apple Cider Vinegar Beverage, or say nothing at all.
  30. The ends of the aisles causes more anxiety than the middle. Once you’re in the middle you’ve got a ticket to ride.

How Are We Jamming?

  • All day long, yo
  • In the break room with Peony Blossom Foaming Hand Soap
  • On reg, but only occasional mild jamming
  • Quietly, in the back room
  • God dammit! by getting Chicken Tikka Masala on our shirt
  • We are not Jamming at all. We are listening to the country music station, which is a major non-Jamming bummer.
  • Step aside, and let me show you.

Trader Wisdom Cookie — May 2021

…a fortune for every day of the month!

  1. Shopping on lunch: difficult. Shopping after the store has closed: more difficult.
  2. Talking to your friends at work is not a good idea, but you can’t put your life on hold for some dude in a Hawaiian shirt.
  3. People daydream about what music they would play in the store if they could. If you could choose the music, you would definitely be fired.
  4. Always defend the perimeter. It is the first line of defense to protect important interior items like Everything But the Bagel seasoning. If the perimeter is breeched, then the freedom to properly season your avocado toast may be lost! Crackers is your fallback position.
  5. A man is taller than a register, but a man does not have built-in lasers. But a man can purchase an add-on laser kit if he needs it. There is not, and must never be, an add-on legs kit for a register.
  6. People seem taller when they are in the Bridge, but all of us stand on the same floor. It’s kind of weird.
  7. Cards come in various categories, but there are no mean or angry cards. Angry people must express their sentiments in their own words using Blank cards.
  8. When a customer attempts to buy a vegan product, be sure to ask to see their Vegan Identification Certificate to make sure they are not purchasing a product that is the birthright of someone else. You’ll both know it’s a dumb joke, but still, if they resist ring a three-bell.
  9. Perhaps the Quick Item Lookup is intentionally slow, allowing you a moment’s rest before returning to the customer with the news they most feared.
  10. Don’t neglect the fennel, because somebody will ask about it.
  11. Although made of wood, the Bridge is not a literal bridge. It is a conceptual bridge between the people getting money and the people spending money.
  12. Every day the baler destroys a hundred possible forts. The baler is philosophically opposed to architecture.
  13. The back room is never big enough, and neither is the store, and neither is the break room. Quiet your mind. Today will pass.
  14. If they can hold it in one hand, they will hardly notice they are buying it. – Impulse Item Motto
  15. A trashcan should not be a fire pit. But if it’s not hurting anything else then there’s no need to get super pedantic about it.
  16. The store is the brand, but the brand is TOS.
  17. Dukkah: The nuts-on-bread solution!
  18. The Dried Bananas team has figured out another type! Get Dan on the phone!
  19. Today’s customers want gluten-free soy products with added omega-3s, sold by Crew so charming that they might be expected to be wearing pinstriped vests and bowties. This is why you were hired. Sorry if that wasn’t clear.
  20. The Crew: keeping you safe by enduring crazed rants from unmasked customers since 2020
  21. Could eucalyptus soap do a better job of disseminating eucalyptus scent than putting actual eucalyptus in your shower?
  22. The Filler plant takes many beautiful forms.
  23. The rain is coming. Prepare the yellow cones.
  24. Water is shiny, but heavy.
  25. Although thieves may eat strawberries in the bathroom without paying for them, rest assured they likely can’t eat the New York Strip Steak before leaving the store. They’ll put that one down their pants.
  26. Organic or regular, bananas are chosen by color.
  27. Brown, red, and gold potatoes have codes, yet green potatoes have no code.
  28. Consider how many products are used for making tacos. Consider it over a margarita, and make a shopping list.
  29. Pallet wrap solves a transportation problem.
  30. Clipboards usually hold bad news.
  31. The chocolate bar you seek is unclear.

Important Forms, Part 6

Form TJ0111: Mumble Trap
When someone seems to be making an attempt to communicate with you, but you are unable to understand them, retrieve a Form TJ0111 from one of the form racks at the end of each aisle and ask them to complete Section I (Premise of Conversation). They should put checkmarks by all applicable items to indicate whether they A) Have a Question, B) Would Like to Share a Comment, of if they C) Weren’t talking to you. They should also indicate whether they “Require a response.” Even if they weren’t talking to you, it is important to resolve all mumble-based conflicts in the store. Impress upon them the importance of continuing to fill out Section II (Needs). In the space provided, they should list all things they need. Even if they do not require a response they should complete this section. Their list should be exhaustive, and include products, services, clarification of store policies, and philosophical issues needing resolution. If at any point they resist completing the form, do not engage them verbally. Highlight Section III (Clarity Waiver), and indicate that they should initial the statement “I understand that the sounds I make do not meet the criteria for communication, but I wish to continue attempting audible discussion. I understand that you will do the best you can to assist me, but that at any point you may lead me up to the Bridge and foist me off on a Mate.”

Form RG0004: Semi-Transactional Request
If you ask a customer at register if they found everything they were looking for, and they admit that they did not, ask them to complete Form RG0004. They should provide product names or vague descriptions (in a bag, salty, gluten free snacks, etc.), and indicate desired quantities. Ask them to initial the statement “I understand that by requesting this, and as an indication of good will, I should stand here at the register until the Crew member returns with the information or product, but I am free to leave at any time.”

Form RG0505: Hidden Object Investigation
When a customer begins telling you about unseen objects in the cart they are either warning you of dangers, acting on a hunch, or seeing into the future. In any case it is best to document their claims with RG0505. Ask them to complete Section I (Unseen Items), and list the approximate location of each one. Do not allow them to dig for the claimed objects as it could taint the evidence. As you remove items from the cart and uncover the hidden objects, update the form with actual locations. If any undeclared objects are discovered, such as shopping lists or sex toys, list them in Section II (Unexpected Discoveries). If the condition of the recovered artifact differs significantly from the original description you should document those details in Section III (Deviations). Before the customer leaves, review the accuracy of their projections and overall score with them, and explain what options are available to take their instincts to the next level.

Form RG0003: Mumble Storm
Consider using this form if a customer is speaking quietly and mumbling, but only if they are acting like they expect a response from you. Mark sections Section I (Payment Method) and Section II (Packing) with a highlighter pen and hand it to them with a pen. For payment method they should put a check by one or more options: “Do you take checks? I have a check,” “I have this card, can I use this?” or “Money.” In Section II (Packing) they should indicate whether they want a “bag”, “double bag”, “a box”, or “I’ve got small strangely shaped bags.” If they write freeform instructions in the margins, then inform the remaining customers in line that they should switch lines and flip form over to reveal Form TJ0002b (Mumble Storm Chaser). Check the box that says “Mumble assist please,” sign your name and indicate register number. Fold and seal, then ring a two-bell and give it to a Crew member to deliver to a Mate.

Kaizen This Shit

  • Kaizen the world’s opinion of retail workers, using only a t-shirt, name tag, and your mouth.
  • Kaizen the organic banana visual clues, get Ecuador on the line.
  • Kaizen mahalo.
  • Make today special, kaizen yourself!
  • Kaizen your strategy of dealing with difficult coworkers, with unconditional love and aggressive avoidance techniques.
  • Kaizen the Mango Shaving Cream, quick while the Section Leader is away!
  • Kaizen the pine needles still lurking in all the corners of the register. It’s spring already, come on!
  • Live the kaizen story again! Create a kaizen history log!
  • Kaizen your ratio of hand moving to mouth moving.
  • Kaizen the music playing in the store, but wait until after close.
  • Kaizen the pull-out spice shelves, using only the tools available or a phone capable of getting an outside line.
  • Kaizen the chocolate shortage in the break room.
  • Kaizen the ugly temp sign for the Soffritto Seasoning Blend by putting in a sign request.
  • Kaizen the empty paper towel holder.
  • Kaizen your gluten intolerance. Maybe with Calrose Rice?

Emotional Food

Vicious Breakfast
Steelcut Oats

Only the Brave Are Comforted
Creamy Polenta

Arousing Snacking
Pistachio Nutmeats

A Cry for Help Coming From the Rotini
Vodka Sauce

Pretend Your Life Is Perfect
Stacked Eggplant Parmesan

Distress Signal
Sea Salt Brownie Petites

Kicked Off the Golf Course for Wading in the Water Hazard Sorority Gargle
Strawberry Margarita

Okay, This Has Gone Too Fucking Far With the Nut References! Can’t You Just Stick a Regular Name on a Regular Product! This Is Just a Way to Have Nuts Rub Against Your Clothes to Get Them Clean! What? No, the Clothes Get Clean! The Nuts Come Soaped Already. Goddammit I See You Laughing! I’m Not Saying Anything More! This Ends Here!
Laundry Soap Nuts

…Godammit…
Dark Chocolate Nutty Bits (60% Cacao)

Numbers Game: Everything But the Bagel

72    Number of people looking for Everything But the Bagel today

3      Number of people who began their search by asking “Do you have something called Everything Seasoning?”

6     Number of people who had passed right by it

1     Number of Crew who checked the backstock and found an unopened box on the boat even though the shelf was empty

37   Number of seconds that elapsed between bringing the full box out to the floor and having and having it picked clean by pecking customers

8   Number of seconds before another customer asked if there was any more in back

2     Number of times someone checked its status in QIL today

16    Number of times some Crew member shot from the hip and told a customer that more was “coming in tonight” without even knowing, because of course more is coming in tonight

1      Number of Crew members who deeply wanted to tell the customer asking about it that it had been discontinued, but didn’t, because when the emotional stakes are this high you could lose your job

7,000,000,000    Number of people that Crew members assume are aware of Everything But the Bagel seasoning

6,301,844    Actual number of people aware of it

8,700    Number of Instagram accounts devoted solely to promoting uses for Everything But the Bagel

3     Number of accounts that pumped the well so dry that they had to claim to use it as an ice cream topping

“A Bunch”     Number of people who think it’s fine, but don’t really get what the big deal is

Should You Take a Retail Job or Join the Army?

Benefits of Both Retail Work and Army Enlistment

  • Opportunities for advancement
  • Have strangers tritely refer to you as a hero
  • Learn how to remain calm while someone is yelling at you
  • No pressure to possess or express personal opinions
  • Subtle passive aggression tolerated
  • Free name tags
  • Safety training
  • Work under cover of darkness

Advantages of Joining the Army

  • Leaders are more experienced than you are
  • Solve problems with mortars
  • Subsidized uniforms
  • Lifetime discounts at stores nationwide
  • Performance based on measurable performance
  • Free healthcare
  • Chance to use cool terms like “mission critical” and “rendezvous”
  • Weekends off
  • Safety training taken seriously

Advantages of Working Retail

  • Malfunctioning equipment probably won’t kill you
  • Can theoretically negotiate pay when taking job
  • Relaxed haircut guidelines
  • Multiple lunch options
  • Motivational posters in break room
  • Music while you work
  • Salary not limited by that of US President
  • Theoretically possible annual bonus
  • Can quit if things get too bad

Trader Wisdom Cookie — April 2021

…a fortune for every day of the month!

  1. Technically, yes, some chocolate is better than other chocolate. But you don’t have to be an arrogant dick and bring it up.
  2. We’ve got crackers that would make your grandma piss herself!
  3. Child: Momma, where do the boxes go? Mother: Child, they go to flatness heaven.
  4. Consider which is worse to be broadcast over the store radio: A live stream of conversations from the back room, or, a live stream of whatever is being watched or read on phones in the bathroom.
  5. When scanning multiple hamburger packs, you are forced to pause two seconds between each scan. Otherwise an infinite number of products would constantly be purchased and the universe would explode and you’d have to ring a three-bell.
  6. Where is the rendering plant that takes care of all the other parts of the romaine animal beside the heart?
  7. Eating animals doesn’t seem fair. Being vegan and missing out on Belgian Chocolate Pudding also doesn’t seem fair. You need to choose what gets unfairly treated.
  8. A new Captain is the perfect time to make a power play to take over Bars.
  9. Anyone who tells you Charles Shaw is crap doesn’t care enough about wine to need to drink as much as possible on a limited budget.
  10. Sweet potatoes come in lots of crazy shapes. They can look like anything. They are totally unregulated.
  11. If you think about it, everything we sell over in the cold juices area, except the orange juice, is a little bit weird, and you should probably keep an eye on anyone buying them.
  12. Am I glad that we sell Paper Towels? Yes. But am I disappointed that they are not appreciably stronger than the Bath Tissue? Yes.
  13. Do we sell sesame seeds? Here, follow me to the intercom and I will answer you: NO! WE! DO NOT! SELL! SESAME SEEDS! Sorry, that was triggering.
  14. Child: Momma, what are the stripes? Mother: Child, that is a barcode. Child: What is that? Mother: It is how Satan smiles.
  15. Assignment: Create a portrait of your least favorite Mate using only spoiled broccoli.
  16. Raw popcorn kernels can be hard to find. Make sure it stays that way.
  17. When a truck arrives, it may be daytime or dark. It may be on time, or it may be late. It may be yesterday’s truck, or a truck full of miscellaneous items you didn’t order. Every truck is a story that begins when you see it, and seems to end when it leaves, but discovering the exceptions is the climax.
  18. Congratulations if today is your birthday! You are reading nonsense. You are celebrating how you are more important than nonsense! Go celebrate with an Icelandic Yogurt and Hemp Seed crunch blob!
  19. Customer: Is this easy to cook? Joe: Yes, just follow the directions for cooking the burrito printed on the package. You can use the microwave! Customer: It wants me to cut holes in the frozen burrito? It want me to wrap it in a towel? It wants me to cut holes in the packaging? It wants me to cook at several power levels for over 5 minutes! This is not the Microwave Future that I was promised in 1979! I am disillusioned, and I can’t hog the microwave for 8 minutes. I am going to unwrap it all, put it on a plate, and cook it for 5:30 on HI power. Joe: Yeah, I think that will work fine.
  20. When you know the shit is lining up to hit the fan, and you’re going to have to be right there to watch it, don’t wait to get a yellow cone.
  21. We are out of that and we are sorry.
  22. Insisting that the floors are dirty is a way to draw attention away from how dirty the shelves may be.
  23. Fire escape doors are always unlocked, but only from the inside. Don’t get stuck in an outside fire.
  24. A smoothie begins life as a combination of ingredients that are either more liquid or more solid. Use açai to mediate this conflict.
  25. If you are having a hard day, advise customers in the wine aisle of the unadvertised ability to sample the flavor of a wine by licking its label. Hang around for a while and see if your mood improves.
  26. If you feel cold, climb a stepladder.
  27. Some registers should never be opened.
  28. Orders not yet written will almost always be written. Orders that have been written can almost always be unwritten.
  29. The seemingly random codes printed on the bottom of boxes contain both information and meaning. It’s okay though, you don’t have to think about it.
  30. A dull knife is more likely to injure you than a sharp one, because if you are using a dull knife you are probably lazy.

The Plan So Far

  1. Alarm. Coffee. Toast with toothpaste on it. Soak shirt in deodorant the night before.
  2. Leave house early to allow time to buy lunch before shift.
  3. Emergency stop at gas station to buy dinosaur juice.
  4. Arrive at work. Stare transfixed at swirling masses of customers, like excited seagulls at the beach.
  5. Pause to regroup. Clock in.
  6. A couple bags of 2-pound tortilla chips won’t fit on shelf, but too few to go back. Momentary confusion. Decisively take a facing away from Restaurant Style. Restaurant Style can fight to win back its territory when its case arrives. Sucks to arrive late. Sucks to suck.
  7. Unexpectedly discover store now has dragon fruit! You are selling dragon fruit to people! You are helping people buy dragon fruit! Wow, that’s cool. You wonder what it looks like INSIDE, but it’s kind of expensive. Ask customer to come back and let you know what it was like.
  8. Sell 23 of the 99% Fat Free Burritos to a customer, which has never happened before. After lackluster probing, customer reveals they are his favorite and he can’t get them anywhere else.
  9. Lunch. Glad you bought it before lunch, but sad you forgot to buy a drink.
  10. Sad walk to the Dayforce gallows to clock in.
  11. Start mental list of what you should buy at the end of the night. Beer? Probably. Better put it in The Box to chill now. You can pay later.
  12. Overhear Crew in back room complaining about 2-pound tortilla chips being stuffed on shelf and they can’t put up the Restaurant Style. Schadenfreude.
  13. So much garlic, and all of it from Gilroy, California. Imagine how that town smells.
  14. Customer attempts to tip you, but you graciously decline, but they leave a dollar on the counter and walk away. You are essentially powerless to stop their generosity, but also are unsure what to do with the dollar now.
  15. Store succumbs to the night.
  16. Mark off dozens of bread loaves that are perfectly fine but have stickers on them with bad numbers. Or no stickers, so nobody can ascertain whether they are good to sell.
  17. Buy a couple things. Sour Swimmers are going to make Netflix even better.
  18. Go home. Turn on Netflix. Realize you forgot beer you put in The Box.
  19. Several seconds of feeling bad in complementary ways.
  20. Lose fight with sleep beast.
  21. Wake up 2 hours later and remember the huge 99% Fat Free Burritos purchase. Text someone about it. Hopefully their phone is on silent mode.
  22. Receive immediate reply. They couldn’t sleep.
  23. Unrealistic adventures behind jittery eyes.
  24. Call from work asking if you are coming in today.
  25. Shit.