Also known as the Fear/Desire scale

• Proper: “I understand you are upset about me asking to see your ID. Would you like me to call my manager over so you can get their alternative take on state law?”
• Improper: “If you get pulled over, what do you tell the cop? Sorry, I didn’t bring my license with me because I knew I was going to be buying alcohol.”
• More Improper: “Fuck you. Get out. Never come to my line ever again…TWO BELL…GET THIS SHIT OUT OF MY SIGHT AND PUT IT BACK ON THE SHELF!”
  
• Proper: “I am sorry your check was declined. Please read this condescending informational card that doesn’t explain why.”
• Improper: “Those MICR numbers are FAKE and you probably don’t even HAVE a bank account!”
• More Improper: “I am sorry your check was declined. Please read this condescending informational card that doesn’t explain why.”
  
• Proper: “Yes I do work here. How may I help you?”
• Improper: “No. I have a maple syrup fetish.”
• More Improper: “Who are you? A customer?”
  
• Proper: “Thank you, yes, I do need off reg.”
• Improper: “Oh thank God! I’ve got to piss!”
• More Improper: “Oh thank God! Finish this transaction before I punch this lady!”